All of our product is a custom product and we manufacture the case after a buyer order a product. Our system will process your order automatically after 30 minutes. Please note that we can not receive an exchange or refund if it is a mistake by the buyer (eg: wrongly choose case type, size, color or design) after our system process it.
If you find that the item is broken, defect or faulty when you receive the item, please contact us with an order reference number for return or exchange immediately. Purchased products can be exchanged in an unused shape within 7 days of delivery.
Please note that the colors of each print may vary slightly on different monitors. Colors may vary slightly due to computer resolutions or due to the light of the photography effect. The cases are made to withstand the light occasional drop, there is no guarantee that your phone is fully protected from hard impact.
CANCELLATION & MODIFICATION
Your order is only eligible to be canceled and modified within 30 minutes of placing the order. After that time, the order is locked for processing and can no longer be canceled. Our system process this automatically.
WHAT HAPPENS IF I HAVE DAMAGED OR INCORRECT PRODUCTS?
Mistakes happen. We’re all human. So, if you received an incorrect product, we will work with you to get the correct items sent out without any cost to you.
We apologize that you have received a damaged product. Quality and Care are core values here, so we will handle all claims promptly.
More than anything we want you to be happy with your purchase!! Also please be informed that placing an order means that you accept all the terms mentioned below.
All refund requests are made pursuant to the Return Policy set forth. Octhovia.com may, but are under no obligation to honor requests for refunds. Return is accepted only on the following terms:
- If the order is still in transit for over 60 business days.
- Non-delivery of the product: and you’ve been waiting 60 days.
- Depending on the price of the product, Octhovia.com may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;
- You receive an incorrect item
- Your order has a printing mistake
- Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our support team for approval of your refund request.
Please note that we first offer exchange or replacement in all possible and return/refund is only offered if Octhovia.com fails to provide a replacement.
RETURN TERMS AND CONDITIONS
Please note that returns can take 7-12 business days to return to your payment channel.
- You will need to provide your original order number, so have this information readily available. You will also be asked the reason for your return or refund claim (this information will be used for our records).
- Credits will be issued in the form of a refund to the Credit Card / PayPal used for the original purchase.
- Refunds are for product only, shipping charges are non-refundable.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send your purchase back to the manufacturer without contacting us first. Please contact us for returns.
We won’t responsible for refund or exchange if you return items on your own without contacting us first. Please don’t return items to the address writing on the package. If you are still planning on sending the wrong item. It will be more and more difficult because our warehouse doesn’t have the capacity for that.
To return your product, you should mail your product to: Jl. Soekarno Hatta RT 03 RW 04, Kec. Tahunan, Kab. Jepara Jawa Tengah 59427 Indonesia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please be informed that:
A management system and transaction fee (20% of your total order value) will be applied for the cancellation or refund. Please keep in mind that purchasing means accepting all the terms mentioned above.
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Octhovia.com and if you have any questions, please don’t hesitate to contact us.