Shipping Policy

By using our service you agree that you are fully aware of and committed to all actions and transactions you carry out through our site. Therefore, any cancellation request of order and transaction that have been processed and/or fulfilled will be rejected.

INCORRECT ADDRESS
For orders shipped to the wrong address due to a customer inputting the incorrect address:

  • We are not responsible if your order gets delivered to the wrong address or returned to sender.
  • The customer must cover the cost of ordering replacement items.
  • We not responsible for return shipping charges. The customer pays return shipping.

So please be extremely careful when entering your shipping address.

REPLACEMENT ORDERS
Items purchased on Octhovia.com custom made and printed for you. We cannot offer returns unless the items fall into one of the following categories:

  • You receive an incorrect item
  • Your order contains damaged product(s)
  • Your order has a printing mistake

Please Note
We do not accept replacement in these cases:

  • You choose the wrong size
  • You change the order/ shipping address after the product has been printed and shipped out

You can contact us at [email protected] to get a replacement on its way to you ASAP! Please include your original order number and the details on what item(s) you would like us to replace and the size you would prefer.

ORDER FULFILLMENT
Every order is made-to-order and will be prepared and packed within 2-5 business days or shorter. After every fulfillment, we will send out shipping notifications and tracking updates to make sure you receive updates along the way. Then you should add shipping times on top of that.

SHIPPING
We are offering an excellent shipping service to make all your shopping experiences on Octhovia.com more enjoyable!

All our products are created On Demand and Cut and Sewed by hand! This means once you order a product the printing process starts. We use the best printers in the biz to ensure a great end product. We produce and ship all orders within 2-5 days (excluding, weekends and public holidays).

SHIPPING CONFIRMATION
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Shipping costs are dependent upon the price of the package and delivery location. Our shop does not charge taxes on packages that you buy.

SHIPPING TIMES AND SERVICE:
We provide shipping worldwide. We use USPS as our general weight shipping partner. Although not all shipping methods are available for all locations, we will choose the fastest delivery method for your country and definitely trackable for safety purposes.

We cannot arrange a free replacement for lost item due to incorrect address designated by customer. It is solely the your responsibility to carefully review the order details before committing payment.

During public holidays and peak seasons please allow extra time for order processing and delivery. On public holidays, orders will not be processed by us or by our carriers. Orders that were placed the day before the holiday and on the holiday itself will be sent out the first following business day.

January 1  – New Year’s Day
May 31 – Memorial Day
July 4 – Independence Day
October 31 – Halloween
November 11 – Veteran day
December 25 & 26 – Christmas Day

Sometimes, during public holidays out couriers partner experience a spike in delivery. You may not receive the tracking code due to the very busy delivery system.

We do not guarantee delivery times and they should not be relied upon as such. Unforeseen delays are always a possibility—especially in holidays and peak seasons. But we are making sure that your orders arrive on time.

WHEN WILL YOUR ORDER BE SENT?
Orders leave our warehouse within 2-10 business days. Business days are Monday-Friday, excluding public holidays. Transit time may vary, typically between 3 to 10 business days after manifested within the Contiguous United States and 10 to 21 business days after manifested for the rest of the world.

As you would expect when an order leaves us we are at the mercy of the postal system and they can affect the delivery speed, but as all our items are sent tracked you will be able to follow where they are and when they should arrive. Late deliveries are always a possibility, however, we will try our best to ensure all deliveries arrive on time.

We are doing our best to ensure that your orders will reach you in time as much as possible, so do bear with us.